FAQs

My Account
  • How to create an account?
    1. Click the "My Account" link at the top left-hand side of our webstore.
    2. Select "Create Account" link in the New Customers section.
    3. Fill up the form.

    Then simply follow the prompts to complete setting up your account. Don't worry, your information is NEVER sold or shared with others company or any third party and is kept completely private.

  • How to edit my account information?
    Click the "My Account" link at the top left-hand side of our site and log in to your account to edit your account information.

  • I forgot my password.
    Click the "My Account" link at the top left-hand side of our site. Under the login box, you'll see a link that says "Reset My Password". That link will send an email to you to reset your password. 

  • How much is the shipping cost?
    Shipping is automatically calculated prior to submit your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

  • What is your return policy?
    Please see our Terms and Conditions for complete details regarding our return policy.

Order Status
  • How do I change or cancel an item in my order?
    Click the "My Account" link at the top left-hand side of our site to view orders you have placed. Then Login to your account to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable. 

Shipping
  • Do you ship to my country?
    Please create an account by clicking the "My Account" link at the top left-hand side of our site. During signup, we'll ask for your shipping address details including country. If your country is not in the drop-down menu of available countries, unfortunately, we cannot ship to your country at this time.

  • What are my payment method choices?
    During the checkout process, you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

  • When will my order ship and what are my shipping charges?
    Shipping is automatically calculated prior to submit your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.

  • What is the return policy?
    Please see our Terms and Conditions for complete details regarding our return policy.

Guarantees
  • Express Delivery
    We will dispatch your purchase as fast as we possibly can to anywhere around the world!

  • Secure Shopping
    Our payment system utilises the latest SSL system encryption technology to keep your details safe.

  • 12 Months Warranty
    Subject to the Terms and Conditions, where your goods are defective within 12 months of your purchase.

  • Customer Service
    Great customer service and experience are our promises.

  • Quality Policy
    Consistent world-class products and services which exceed customer expectations.

  • Buyer Protection
    Your purchase on our store is safe and protected by Paypal.

  • Best Price
    Our prices are always amongst the lowest in the market.

Pricing and Billing
  • When my credit card will be charged?
    Your credit card will be charged prior to shipment of your item(s).