Frequently Asked Questions
Find answers about our products, pricing, orders, payment, shipping, warranty, returns, technical support and company policies. If you cannot find the answer you need, please contact [email protected].
Company, Website and General Information
Q1. What does Quick Time Engineering Corporation Limited supply?
Quick Time Engineering Corporation Limited supplies industrial automation and process control products to customers worldwide, including industrial users, maintenance teams, system integrators, OEMs, contractors and purchasing departments.
Q2. Who owns and operates www.quicktimeonline.com?
The website www.quicktimeonline.com is owned and operated by Quick Time Engineering Corporation Limited, a company registered in Hong Kong.
Q3. Are your products new and genuine?
Yes. Unless explicitly stated otherwise, we sell only new and genuine products. All products offered on our website are represented as new, genuine and legally purchased from reputable, legitimate sources.
For product-related questions, please contact us at [email protected].
Q4. Are you affiliated with the manufacturers shown on your website?
No. Unless specifically stated, Quick Time Engineering Corporation Limited is not an authorized dealer, agent or affiliate of the brands or manufacturers whose products are offered on the website.
Brand names, trademarks and logos are used for identification purposes only.
Q5. Why are manufacturer names, logos and trademarks shown on the website?
Manufacturer names, logos and trademarks are used only to identify the products offered. Their use does not imply that any manufacturer, trademark owner or brand is affiliated with, endorses or sponsors Quick Time Engineering Corporation Limited.
Product Authenticity and Quality
Q6. Do you sell counterfeit products?
No. Our company policy is to sell only genuine products made by the original equipment manufacturers (OEMs). We do not tolerate the sale or distribution of fake or counterfeit products under any circumstances.
Q7. How do customers know the products are genuine?
Our commitment to genuine products is backed by how we source, verify and support every order:
- Trusted sourcing: We source products only from reputable, legitimate supply sources, in line with our policy of selling only genuine products made by the original equipment manufacturers (see Q6).
- Proof before shipment: On request, and where available, we can send actual product photos and serial numbers before dispatch, so you can check the item before it ships (see A1 and A2).
- Supporting documentation: Where available, we can provide datasheets, manufacturer documentation, and a Certificate of Conformance or Certificate of Origin (see A8–A10).
- Inspection on delivery: You can inspect the goods on arrival and report any issue in writing within 7 days of delivery (see Q41).
- Warranty protection: Products are covered by our warranty, with claims accepted within 12 months from the date of dispatch (see Q43).
- Proven experience: We have supplied industrial automation, process control and instrumentation products to customers worldwide since 1998 (see B7).
If you need photos, serial numbers or documents to confirm authenticity, please request them before ordering by contacting [email protected].
Q8. Are all products factory new?
Unless explicitly stated otherwise, products are supplied as new and genuine.
If a product is not new, its condition will be clearly stated before sale.
Q9. Are product descriptions always exact?
Not always. Product descriptions, images and other information on the website are provided for general reference and may be approximate. Please confirm any critical specifications before ordering.
For specification confirmation, please contact [email protected].
Q10. Are product images guaranteed to show the exact item supplied?
No. Product images are normally for reference only. The product supplied may differ in packaging, manufacturing batch, country of origin, firmware version or minor appearance, provided it matches the ordered specification.
Q11. Can I rely on the country of origin shown or implied on the website?
Not unless it has been specifically confirmed in writing. Website content should not be treated as a formal representation of a product’s source, origin, manufacture or production.
Customers requiring country-of-origin confirmation should contact [email protected] before placing an order.
Q12. Can you supply the latest version of a product?
Yes. If an ordered product has been superseded, Quick Time Engineering Corporation Limited may substitute it with the latest version.
If a specific version, revision or firmware is required, customers should confirm this with [email protected] before ordering.
Product Availability, Lead Time and Delivery
Q13. Are all products shown on the website immediately available?
Not always. Please check the lead time shown for each product.
Availability may change without notice, especially for industrial automation products affected by limited supply, manufacturer lead times or global sourcing requirements.
To confirm current stock before placing an order, contact [email protected].
Q14. Can a product be discontinued after it appears on the website?
Yes. A product may be discontinued because of production changes, regulatory updates or replacement by a newer model, even before the website has been updated.
Quick Time Engineering Corporation Limited reserves the right to discontinue a product when stock runs out, or to replace it with an upgraded version.
Q15. Are lead times guaranteed?
No. Lead times shown on the website or quoted by staff are approximate and are not guaranteed delivery dates.
Q16. Why can lead time change after an order is placed?
Lead times may change because of:
- Supplier availability
- Manufacturer delays
- Special handling requirements
- Customs clearance
- Courier delays
- Export controls
- Force majeure events
- Other circumstances beyond reasonable control
Q17. What happens if my order is delayed?
Please notify Quick Time Engineering Corporation Limited if your delivery is late. We will make reasonable efforts to advise the expected delivery time.
Delays can occur because of stock issues, production schedules, logistics problems or courier constraints.
For order status updates, customers may contact [email protected].
Q18. Can special-handling products take longer to deliver?
Yes. Products marked as requiring special handling may take longer to deliver because of their nature, packing or handling requirements, or transportation restrictions.
Pricing and Quotations
Q19. Are prices shown on the website final?
Prices shown on the website are current at the date of publication. However, Quick Time Engineering Corporation Limited reserves the right to change prices without prior notice.
Q20. Do prices include taxes, installation or services?
No. Unless otherwise stated, prices exclude services, installation, and applicable taxes and tariffs. These are payable by the customer.
Q21. How are prices determined for products not listed on the website?
Products not listed on the website are sold at the price stated in the relevant Quick Time Engineering Corporation Limited quotation.
To request a quotation, contact [email protected].
Q22. Can a quotation be withdrawn?
Yes. Quick Time Engineering Corporation Limited may withdraw any tender or quotation at any time before it accepts the customer’s order.
Q23. Why do prices change for industrial automation products?
Prices may change because of:
- Manufacturer price updates
- Supply availability
- Exchange rate movements
- Limited stock
- Procurement costs
- Logistics costs
- Market demand
Orders and Order Acceptance
Q24. Does placing an order mean the order has been accepted?
No. Placing an order on our website does not automatically mean the order has been accepted. All orders are subject to acceptance by Quick Time Engineering Corporation Limited in writing.
When you place an order, it is treated as a purchase request submitted to us for review. The order is considered accepted only after we have reviewed and confirmed:
Product availability
Pricing
Payment status
Shipping details
Any applicable requirements
An automated order acknowledgement, if issued, only confirms that we have received your order request. It does not constitute acceptance of the order.
We reserve the right to decline, cancel or hold any order if:
The product is unavailable
Payment is incomplete
There is an error in pricing or product information
Additional verification is required
The order cannot be fulfilled for any reason
Q25. Can Quick Time Engineering Corporation Limited decline an order?
Yes. Quick Time Engineering Corporation Limited reserves the right to decline to trade with any company or person and may decline to accept any order without providing a reason.
Q26. Are customer purchase order terms automatically accepted?
No. Customer purchase order terms that are inconsistent with or additional to Quick Time Engineering Corporation Limited’s Conditions of Sale will not become part of the contract unless expressly agreed in writing by Quick Time Engineering Corporation Limited.
Q27. What happens if I order the wrong product or quantity?
If a customer orders the wrong product or quantity, or places a duplicate order, the cancellation and return provisions in the Conditions of Sale will apply.
If you discover an order error, contact [email protected] as soon as possible.
Q28. Can I amend my order after it has been accepted?
Order amendments are subject to Quick Time Engineering Corporation Limited’s approval. Scheduled orders or specially sourced products may be subject to additional terms and conditions.
If you need to amend an order, contact [email protected] immediately.
Payment
Q29. What are your payment terms?
Payment is cash with order unless otherwise agreed in writing.
Q30. Which payment methods and currency do you accept?
All prices are quoted in US dollars (USD), and we accept payment in USD only. The payment options currently available are displayed at checkout, where you can choose your preferred method before placing your order.
We accept the following payment methods:
- Credit card – Visa and Mastercard (secure online payment via Stripe)
- Bank transfer (T/T)
- ACH transfer (for US-based companies only)
- PayPal
- American Express – via Payoneer (please contact us for a payment link)
If you would like to pay by another method, please contact [email protected] before placing your order.
Q31. When will a card be charged?
Payment is cash with order unless otherwise agreed in writing, so card payments are normally made when you submit your order at checkout. We do not ship any order until payment has been received.
Please note that payment does not by itself mean your order has been accepted. Orders are accepted only after we have confirmed product availability, pricing, payment status and shipping details. If an order is declined or cannot be fulfilled, your payment will be refunded to the original payment method within 3–5 business days.
Q32. Who pays duties, taxes and bank charges?
The buyer pays. Unless expressly stated otherwise, our prices and shipping charges do not include import duties, taxes, customs charges or clearance fees. These are payable by the buyer, importer or consignee in the destination country. For details, see “Who is responsible for import duties, taxes and compliance requirements?” in the Shipping, Transit and Customs section.
All bank charges are borne by the buyer, and payment must be received in full.
Q33. When will my order be processed?
We aim to process every order swiftly. Orders are normally processed as soon as payment has been confirmed, the order has been reviewed and product availability has been verified. In-stock items are then prepared for dispatch promptly.
To help us process your online order as quickly as possible, please:
Check that the correct products and quantities are in your cart before you check out
Enter a complete shipping address and contact details at checkout
Tell us about any special requirements, such as firmware version, hardware revision or documents, by adding order notes or contacting [email protected] before placing your order
Complete payment in full, including any bank charges for bank or ACH transfers, so that it can be confirmed without delay
For urgent orders, such as plant breakdowns or critical shutdowns, please email [email protected] and mark your enquiry as urgent so we can prioritize it (see A20 and A27).
Q34. Is online payment secure?
Yes. Transactions through the www.quicktimeonline.com website are protected by SSL certificates, 256-bit encryption and third-party website identity validation.
Q35. Are credit card details secure when submitted through the website?
Yes. When the SSL session is active, all communication between your browser and the www.quicktimeonline.com web server, including credit card information, is private and secure.
Q36. What should I do if I receive suspicious payment instructions?
Before making payment, always verify any unusual payment instructions, changed bank details, third-party payment requests or suspicious emails.
Please contact [email protected] for verification.
Shipping, Transit and Customs
Q37. Where will my order be delivered?
Delivery will be made to the customer’s shipping address stated in the order unless otherwise agreed in writing.
Q38. Who is responsible for import duties, taxes and compliance requirements?
The buyer, importer, or consignee is responsible for all import duties, taxes, customs charges, clearance fees, permits, licenses, certifications, and any other compliance requirements imposed by the destination country.
Unless expressly stated otherwise, our product prices and shipping charges do not include import duties or taxes. These charges are determined by the customs authority, courier, freight forwarder or relevant government agency in the destination country, and must be paid by the buyer where applicable.
Q39. Who is responsible for export control and sanctions compliance?
Our export policy: Quick Time Engineering Corporation Limited complies with all applicable international sanctions laws, embargoes and export control regulations. We do not knowingly sell, export or re-export products to any sanctioned person or entity, to any embargoed country or region, or for any prohibited end use.
The buyer, importer, consignee and end user are responsible for ensuring that the products, destination, end use and end user comply with all applicable export control and re-export laws, sanctions regulations, embargoes, denied-persons regulations, trade restrictions and licensing requirements.
We reserve the right to decline, cancel, hold, or request additional information for any order if export control, sanctions, or compliance concerns arise.
Q40. What happens if goods are damaged or lost during transit?
How damage or loss is handled depends on whether your shipment is insured.
Standard (uninsured) shipments: Damage or loss caused by the forwarder or courier during transit is the responsibility of the freight service provider.
Quick Time Engineering Corporation Limited will take the initiative to file a damage claim. However, the claimable amount determined by the freight service provider will be the final amount payable for the damage or loss.
Insured shipments (optional): Shipping insurance is available as an option for an additional fee. It is not included in the standard shipping charge. To request it:
Complete your online order as usual.
Write to [email protected] to request insured shipment, quoting your order number.
We will send you a payment link for the insurance fee.
Pay the insurance fee through the link to top up your order.
Insurance must be requested and paid before your order is dispatched.
Insured shipments are covered up to the invoice value of the goods.
If a shipment is damaged or lost, contact [email protected] immediately.
Q41. Should I inspect my shipment after delivery?
Yes. Customers should inspect all products as soon as reasonably possible after receiving the shipment.
Written notice of any apparent defect, shortage, wrong delivery or other delivery issue must be given within 7 days of delivery.
Please report delivery issues to [email protected].
Q42. What happens if I do not report an issue within the required period?
If the required notice is not given, the order may be deemed accepted as delivered in accordance with the customer’s instructions and free from apparent defects.
Warranty
Q43. Do your products include a warranty?
Yes. For defective products, Quick Time Engineering Corporation Limited may, at its option and to the fullest extent permitted by law, repair or replace the product, or refund the purchase price.
Warranty claims must be notified in writing within 12 months from the date of dispatch, unless a longer period is stated for a specific product.
Warranty claims should be submitted to [email protected].
Q44. What is excluded from warranty?
The warranty does not cover defects arising from:
Improper use
Failure to follow product instructions
Repair or modification made without Quick Time Engineering Corporation Limited’s consent
Q45. How do I make a warranty claim?
Follow these steps:
Contact Quick Time Engineering Corporation Limited in advance at [email protected].
Obtain a returns number and include it on all paperwork.
Return the product with an advice note stating the invoice number and the nature of the defect.
Q46. Can Quick Time Engineering Corporation Limited refuse a warranty return?
Yes. If products are not returned in accordance with the warranty return procedure, Quick Time Engineering Corporation Limited may refuse the products and return them to the customer at the customer’s cost.
Q47. Who pays shipping charges for warranty claims?
The customer is responsible for all shipping charges involved in warranty claims and returns, including delivery to Quick Time Engineering Corporation Limited’s premises and delivery back to the customer.
Cancellations, Returns and Refunds
Q48. Can I cancel an order after it has been accepted?
Generally, no. Once Quick Time Engineering Corporation Limited has accepted an order, it cannot be cancelled unless Quick Time Engineering Corporation Limited allows the cancellation at its sole discretion.
Approved cancellations may be subject to recovery of costs incurred.
Cancellation requests should be sent to [email protected] as soon as possible.
Q49. Are cancellation fees charged?
Yes. Unless waived by Quick Time Engineering Corporation Limited, approved cancellations are subject to the following restocking fees:
10% within 3 days from the order date
30% from 4 to 13 days from the order date
50% from 14 days onward from the order date
Q50. Who pays shipping charges for cancelled or returned goods?
The customer bears all shipping fees involved in the delivery and return of goods.
Q51. Are all goods returnable?
No. Not all goods are returnable.
Returns require our prior approval and must comply with our return policy. Products may not be accepted for return if they are:
Special-order items
Used, installed or damaged
Opened or missing their original packaging
Customized
Obsolete or discontinued
Otherwise not suitable for resale
Please contact us before returning any goods. Unauthorized returns may be rejected.
Q52. Do you offer a 30-Day Money Back Guarantee?
Yes, but it does not apply to all products.
It currently applies only to Emerson AMS Trex communicators and other products that ship the same day.
Eligible products may be returned within 30 days from the order date for a refund of the purchase price, minus shipping, handling and other related charges.
To ensure full credit, the product must be returned in its original factory packing, in good condition, unused and unopened, with all paperwork and accessories.
Customers should contact [email protected] before returning any product.
Q53. What condition must a product be in to qualify for the 30-Day Money Back Guarantee?
The product must be returned in its original factory packing, in good condition, unused and unopened, with all paperwork and accessories.
Technical Suitability and Product Use
Q54. Can Quick Time Engineering Corporation Limited confirm that a product is suitable for my application?
Customers are responsible for ensuring that the products and services ordered are suitable for their intended purpose.
Quick Time Engineering Corporation Limited may provide product information or assistance, but the final selection and suitability decision rests with the customer.
For product identification support, contact [email protected].
Q55. Are products suitable for life support, surgical, nuclear or aircraft applications?
No. Products sold by Quick Time Engineering Corporation Limited are not recommended or authorized for use in life support, surgical implantation, nuclear or aircraft applications, or any application where the failure of a single component could cause substantial harm to persons or property.
Q56. Can I rely on technical advice provided by sales or support staff?
Yes. Our sales and support staff may provide product information, selection guidance, and general technical assistance based on the information available to us.
However, before purchase, installation or use, the buyer, installer, system integrator or end user is responsible for verifying the products’ final suitability, compatibility, installation requirements, safety requirements and regulatory compliance.
For critical applications, safety-related systems, or regulatory matters, we recommend confirmation by a qualified engineer, technician, or relevant authority.
Website Use, Content and Intellectual Property
Q57. Can I copy or reuse website content?
No. Website content, including text, images, HTML code, audio and video, may not be modified, transmitted, distributed, reused, reposted, framed or used for public or commercial purposes without written consent from an authorized representative of Quick Time Engineering Corporation Limited.
Q58. Can I download product images from the website?
No. Our Terms and Conditions prohibit downloading product images from the website under any circumstances or for any reason.
Q59. Can I download website content for personal use?
You may download content for personal, non-commercial use only, provided that:
All copyright, trademark and proprietary notices are preserved
The content is not modified
The content is not copied or posted on any network computer or broadcast in any media
Q60. Is the website guaranteed to be error-free?
No. We make reasonable efforts to keep the information on our website accurate and up to date, but the website is not guaranteed to be error-free.
Product descriptions, specifications, images, prices, availability, lead times, shipping charges and other information may contain errors, changes or omissions. We reserve the right to correct errors, update information, and decline, cancel or hold any order where necessary.
Privacy and Data Protection
Q61. Do you collect personal information automatically?
No. We do not collect personal information from you unless you provide it to us.
When you visit our website, certain traffic data may be collected automatically, such as your domain name or IP address, referring URL, browser and platform, time of visit, pages visited and searches performed. We use this information to improve the performance of our website.
Cookies may also be used to remember your preferences and improve your browsing experience. You may still use our website if you choose not to accept cookies.
Q62. Will my personal information be sold or disclosed to third parties?
No. Your personal information will not be sold or disclosed to third parties.
We use your information only for purposes related to your account, orders, enquiries, customer service, website operation and communication with you. Aggregated traffic data may be used for website improvement or demographic purposes, but it cannot be used to identify or contact you personally.
Q63. How are customer email addresses used?
Customer email addresses are used solely for communication between Quick Time Engineering Corporation Limited and its customers. They will not be sold or disclosed to third parties.
Q64. What website traffic data is collected?
The website may collect traffic data such as domain name, IP address, referring URL, browser, platform, time of visit, pages visited and searches performed. This information is used to improve website performance.
Q65. Is traffic data shared with third parties?
Aggregated traffic data may be shared with potential advertisers or research firms for demographic purposes. In aggregated form, it cannot be used to identify or contact individual users.
Q66. Does the website use cookies?
Yes. Cookies may be used to remember customer preferences and help customers navigate the website more efficiently. When you visit our website, you will be given options to choose your cookie preferences, so you can decide which cookies to accept (see Q67).
Q67. Can I use the website without accepting cookies?
Yes. If you choose not to accept cookies, you can still use the website.
Q68. Do you retain customer correspondence?
Yes. Quick Time Engineering Corporation Limited may respond to customer emails and enquiries, and may retain correspondence to improve its products, services and website.
Contact information may also be retained to send you updates or important information about our products and services.
Q69. Are surveys compulsory?
No. Participation in surveys is voluntary. Survey information is used to monitor or improve the website, customer service and product offerings.
Q70. Who should I contact for privacy-related questions?
For privacy-related questions or concerns, contact [email protected].
Legal Terms
Q71. Which law governs customer orders?
Customer orders and contracts with Quick Time Engineering Corporation Limited are governed by Hong Kong law, and the customer submits to the non-exclusive jurisdiction of Hong Kong courts.
Q72. Can Quick Time Engineering Corporation Limited change its Conditions of Sale?
Yes. Quick Time Engineering Corporation Limited reserves the right to amend its Conditions of Sale at any time.
The current version is published on www.quicktimeonline.com under “Conditions of Sale.”
Q73. What happens during force majeure events?
If Quick Time Engineering Corporation Limited is prevented or restricted from carrying out its obligations by events beyond its reasonable control, it will be relieved of those obligations for the affected period and will not be liable for any delay or failure during that period.
If the force majeure event continues for more than 14 days, Quick Time Engineering Corporation Limited may cancel the affected order, or the relevant part of the terms, without liability to the customer.
Additional Services and Support
Q74. Can I request actual product photos before shipment?
Yes, where practical. You may request actual product photos before shipment, especially for high-value, critical or urgently required industrial automation products.
Please send your request to [email protected].
Q75. Can I request the product serial number before shipment?
Where available and commercially appropriate, serial numbers may be provided before dispatch. Note that some products do not show a visible serial number until the packaging is opened.
For serial number requests, please contact [email protected] before placing an order.
Q76. Can I request a specific firmware version?
Yes. Customers may request a specific firmware version before ordering.
Availability must be confirmed before the order is accepted. Please contact [email protected] with the required firmware version.
Q77. Can I request a specific hardware revision?
Yes. Please advise the required hardware revision before placing an order.
If the revision is critical, it should be stated clearly in the purchase order and confirmed by Quick Time Engineering Corporation Limited in writing.
Q78. Can I request the latest manufacturing date?
You may request the latest available manufacturing batch, but availability depends on stock and manufacturer supply.
If the manufacturing date is important, please contact [email protected] before ordering.
Compatibility and Technical Documentation
Q79. Can you confirm compatibility with my existing system?
Quick Time Engineering Corporation Limited can assist with basic product identification and compatibility checks.
To help us check, please provide:
Existing part number
Product photos
System model
Firmware version
Application details
Final suitability remains the customer’s responsibility. For compatibility assistance, contact [email protected].
Q80. Can you help identify replacement parts for obsolete products?
Yes. Please provide as many of the following details as possible:
Old part number
Manufacturer
Machine model
System details
Photos
Quick Time Engineering Corporation Limited will then help identify possible replacement or upgraded parts.
Please send replacement part requests to [email protected].
Q81. Can you provide product datasheets or manuals?
Where available, product datasheets, manuals or public manufacturer documentation may be provided for customer reference.
Please contact [email protected] with the product model number.
Certificates and Customs Documentation
Q82. Can you provide a Certificate of Conformance?
Where available, a Certificate of Conformance may be provided on request. Additional charges or processing time may apply depending on the requirement.
Please request this before placing your order by contacting [email protected].
Q83. Can you provide a Certificate of Origin?
Where available, Certificate of Origin documentation may be arranged on request. Additional charges or processing time may apply depending on the requirement.
Please request this before placing your order by contacting [email protected].
Q84. Can you provide calibration certificates?
For applicable measuring, testing or calibration-related products, calibration certificates may be available upon request.
Please confirm this requirement before ordering by contacting [email protected].
Q85. Can you provide HS codes for customs clearance?
Where available, HS codes may be provided to assist with customs clearance.
The final customs classification should be verified by the customer or their appointed customs broker.
Shipping and Packing Options
Q86. Can you ship using my courier account?
Yes. You may ship using your own courier or freight forwarder account. Please send your account number and shipping instructions to [email protected] before your order is dispatched. If you paid shipping charges at checkout, we will refund them to your original payment method within 3–5 business days.
Q87. Can you consolidate multiple orders into one shipment?
Where practical, multiple orders may be consolidated into one shipment to reduce logistics cost and simplify customs clearance.
If consolidation is required, please contact [email protected] before shipment.
Q88. Can you split one order into multiple shipments?
Yes. A split shipment may be possible if part of the order is available earlier. Additional freight charges may apply.
Q89. Can you provide export packing or special packing?
Yes. Special packing may be arranged where required, including protective packing for fragile, heavy, high-value or ESD-sensitive industrial products.
Q90. Do you use anti-static packaging?
Where appropriate, electronic and automation components may be packed in suitable protective or anti-static packaging. For special requirements, please contact [email protected].
Q91. Can you ship directly to my end customer?
Yes. Drop shipment may be arranged on request. Please provide accurate shipping instructions before dispatch.
Q92. Can you ship without showing pricing on the packing list?
Where commercially appropriate and legally permitted, packing documents may be prepared without pricing information. However, customs documents must still comply with legal declaration requirements.
Urgent, Project and Bulk Orders
Q93. Can you support urgent plant breakdown requirements?
Yes. For urgent shutdown, maintenance or breakdown requirements, contact Quick Time Engineering Corporation Limited directly with the required part number, quantity, delivery destination and deadline.
Please email [email protected] and mark the inquiry as urgent.
Q94. Do you support project or bulk orders?
Yes. Quick Time Engineering Corporation Limited can support project orders, bulk requirements and multi-brand industrial automation procurement.
Please send project or bulk enquiries to [email protected].
Q95. Do you support scheduled delivery?
Scheduled delivery may be available for repeat or project orders, subject to product availability and agreed commercial terms.
Q96. Can you reserve stock for me?
Stock reservation is subject to availability and our written confirmation.
Items cannot be reserved on the basis of an enquiry or quotation alone. Stock is generally allocated only after the order is confirmed and payment requirements have been met. All stock remains subject to prior sale until the reservation or order is formally confirmed by us.
Q97. Can you provide a proforma invoice?
Yes. A proforma invoice may be provided for payment processing, internal approval or import documentation purposes.
Please request this from [email protected].
Quotations, Sourcing and Other Support
Q98. Can I request product lifecycle status?
Yes. Where information is available, Quick Time Engineering Corporation Limited may help check whether a product is active, discontinued, obsolete, end-of-life or replaced by a newer model.
Q99. What information should I provide when requesting a quotation?
Please include the following details:
- Manufacturer
- Full model number
- Quantity required
- Required condition
- Delivery country
- Required lead time
- Firmware version, if applicable
- Hardware revision, if applicable
- Certificate or calibration requirements
- Packing or shipping instructions
Send quotation requests to [email protected].
Q100. What should I do if the product is needed for a critical machine shutdown?
Contact Quick Time Engineering Corporation Limited immediately and clearly mark the inquiry as urgent.
Provide the full part number, quantity, delivery location and deadline so we can check availability and the fastest shipping options.
Send urgent requests to [email protected].
Q101. Can you help verify whether an email or payment instruction is genuine?
Yes. If you receive unusual payment instructions, changed bank details, suspicious emails or third-party payment requests, contact Quick Time Engineering Corporation Limited through the official contact channels on our website.
For verification, please email [email protected].
Q102. Can I request a dedicated contact person for repeat purchases?
Yes. Repeat or project customers may request a dedicated sales contact for faster communication, quotation follow-up and order coordination.
Please contact [email protected].
Q103. Can you help source products not listed on the website?
Yes. Send us the required manufacturer and model number, and our team will check availability through our sourcing network.
Please send sourcing requests to [email protected].
Customer References, Service History and Company Credibility
Q104. What types of customers do you serve?
We serve customers across a wide range of industries that use industrial automation, process control, electrical, instrumentation and maintenance products. These include manufacturers, system integrators, maintenance contractors, trading companies, engineering companies and end users.
Q105. Do you serve international customers?
Yes. We serve international customers through our online store and direct sales support.
Established in 1998, we have decades of experience serving industrial automation and process control customers worldwide. They include businesses, maintenance teams, contractors, system integrators, trading companies and end users in many countries and regions.
We regularly handle international enquiries, quotations, order processing, export documentation and shipment arrangements. International orders are subject to product availability, export requirements, shipping options and the import regulations of the destination country.
Q106. Can you provide a client reference list?
To protect customer confidentiality, we do not publicly disclose our client list without permission. Where appropriate, client references may be provided case by case, subject to customer consent, confidentiality obligations and the nature of the enquiry.
Q107. Why do you not publish all customer names or company logos?
Many customers prefer that their purchasing activities, suppliers, project details, and equipment requirements remain confidential. We respect our customers’ privacy and therefore do not publish customer names, logos, or project details unless we have permission to do so.
Q108. Can you provide proof of your company background?
Yes. Upon request, we may provide relevant company information such as business registration details, company profile, contact information, website details, and other supporting information where appropriate.
Q109. How can I verify that your company is legitimate?
You can verify our company through our official website, business contact details, email communication, company documents, order records, payment instructions and other information provided by our sales or support team. For your security, always communicate with us only through our official website and official email channels.
Q110. Do you have experience supplying industrial automation products?
Yes. Since our establishment in 1998, we have supplied industrial automation, process control, electrical, instrumentation and related industrial products.
We support customers with product enquiries, technical specifications, availability checks, quotations, sourcing, order processing, documentation and shipment arrangements.
We are committed to supplying new and genuine products unless explicitly stated otherwise, and to providing clear, reliable and professional support throughout the purchasing process.
Q111. Can you provide examples of products or brands previously supplied?
Yes. Our Product Gallery shows examples of the industrial automation, process control, electrical, instrumentation and related products we have handled, including items from many well-known manufacturers and product categories.
View the Product Gallery: Product Gallery
Please note that the Product Gallery is for reference only. Availability, condition, lead time and supply terms may vary depending on the specific model, quantity and order requirements.
Q112. Can you provide past order records or delivery references?
We may provide general supporting information where appropriate, but we cannot disclose another customer’s order records, invoices, delivery documents, or transaction details due to confidentiality and privacy reasons.
Q113. Do you supply only new and genuine products?
Yes. We only sell new and genuine products unless explicitly stated otherwise. Product condition, availability, warranty terms, and any exceptions will be stated in the quotation, order confirmation, or product information where applicable.
Q114. Can you provide certificates, documentation or product proof before shipment?
Where available and applicable, we may provide product photos, labels, datasheets, certificates, manufacturer documentation, or other supporting documents before shipment. Availability of such documents depends on the product, manufacturer, supplier, and order conditions.
Q115. Can customers inspect the goods before shipment?
Pre-shipment inspection may be arranged where practical and subject to order value, product type, timing, and inspection requirements. Any inspection request should be discussed before order confirmation.
Q116. Can you provide customer testimonials or reviews?
Customer testimonials or reviews may be shared only where customers have given permission. We do not create, modify, or publish customer feedback without authorization.
Q117. Can you disclose which companies have purchased from you?
We do not disclose specific customer names or purchasing records without the customer’s consent. This protects customer confidentiality and prevents unauthorized use of customer information.
Q118. Why should I trust your online store?
We aim to build trust through clear product information, transparent quotations, official communication channels, secure order handling, genuine product supply, professional support, and respect for customer confidentiality. Customers may contact us directly if they require additional information before placing an order.
Q119. Can I contact you before placing an order?
Yes. You are welcome to contact us before placing an order if you need clarification on product availability, lead time, shipping, payment, documentation or order requirements. Please email [email protected].
Q120. Can you provide references for high-value orders?
For high-value or project-based orders, we may provide additional company information, supporting documents, or reference information where appropriate. Any client reference is subject to confidentiality obligations and the consent of the relevant customer.
Q121. Do you protect customer information?
Yes. We treat customer information, enquiries, order details, and transaction records as confidential. We do not publish or disclose customer information except where required for order processing, shipment, legal compliance, or with the customer’s consent.
Q122. Can I use your customer reference information for internal approval?
Where appropriate, we may provide company background information, product documentation, quotation details, and other supporting materials to help customers with internal purchasing or vendor approval procedures.
Q123. What should I do if I need more information to verify your company?
Please contact us at [email protected] with your verification requirements. Our team will review your request and provide suitable information where available and appropriate.
Contact our team for help with product availability, lead time, shipping, payment, documentation, technical information or order requirements: [email protected]
